Brain to Blog Fish Icon

Verizon’s Customer Service Sucks

Posted by Jesse Friedman | Posted in Business | Posted on April 15, 2010

I’m a huge fan of Verizon Products but their customer service is terrible.  I have Verizon FioS Tv, Internet, and Phone.  The services are amazing. Lightning fast internet, great HD channels and twitter on my tv and phone works :)

However, their billing and customer service sucks!

The Story

2 years ago I signed up with Verizon for services in my home. They offered me a free 20″ LCD HD Tv.  Two weeks after signing up they tell me it’s not availble so they offer me $10 off my bill each month for 24 months, and two $100 Amex gift cards. I took it with a smile.

What I didn’t know was the $10 wasn’t able to just come off my bill, infact it had to be manually applied each month. After a lot of phone calls and customer support I actually found out that a customer service rep had a post-it note on her computer monitor reminder herself to apply my $10 refund each month.

I’m sure you can imagine with turn over, general forgetfullness and a lack of concern with my problem how many times I had to get on the phone and make sure that $10 was applied.

Now for some reason I can’t see my bill online. I try to pay my bill but when I sign in it tells me to call them. So a I did several times. Each time they take my payment over the phone and tell me the problem will be fixed for the following month.

Tonight at 8:45pm (my 2 year old son is sleeping) the house phone rings from an “Unknown Number” and it’s Verizon telling me that they are going to turn off my service if I don’t pay.  I attempt to go online and make my payment where it again tells me to call Verizon.  I call Verizon back not 5 min after they called me and guess what it says “I’d normally transfer you to a customer service representative but currently our call centers are closed, you can however make your payments online.”

AHHHHHHHHHHHHH!!!!!!!!!!!!

This enough to drive someone mad.  Verizon if you want to keep your customers happy DO NOT MAKE IT DIFFICULT FOR THEM TO PAY YOU, DUH!!!

Good night.

  • this is the worse company i have ever dealt with they called be and told me i was behind 240.00 on my bill which i know is bull i never missed a bill ! , so i talk to a rep he says he will look into it 5 minutes later they cut my service lol, so when i call they talk to me like im full of shit i ask them how i still dont have a answer i told them to come get your shit out of my house the and i will see them i court

  • Pissed

    DUMBFUCKS sent me a MiFi device instead of the Wireless Air Card I requested and now wont send me another devise until thery receive the MiFi back. FUCK THEM. I was dealing with this stupid stonewalling CUNT Tara at Extension 3216. She was absolutely worthless and wouldn't do anything for me and refused to transfer me to her supervisor giving the lame excuse that "no supervisors were at work" Assholes.

  • Joey234

    if you guys want to be robbed ..sign up for verizon and definitley they will transfer your phone to philip...nightmare to for me to get any service from verizon..............

  • Micke

    verizon sucks ..they robbed me legally and i couldnt do any thing. the people sitting in chairs and answeres phones are simply idiots and dont know what is customber service is. they will give you wrong informatation to trap you first and then send you big bill. i will never ever get any service from this trash company...

blog comments powered by Disqus